Shipm\At Tomorrow Solar, we are committed to ensuring that our solar energy solutions are delivered to you in a timely, secure, and professional manner. This Shipping and Delivery Policy outlines the procedures, timelines, and responsibilities associated with the delivery of our products and services.
1. Scope of This Policy
This policy applies to all products, equipment, and materials provided by Tomorrow Solar, including but not limited to:
- Solar panels and related components
- Energy storage systems
- Accessories and spare parts
- Installation tools and hardware
2. Delivery Process
Upon confirmation of your order, our team will coordinate the shipping and delivery process as follows:
a. Order Confirmation
- Once your order is placed and payment is received (or a deposit is made), we will notify you.
b. Scheduling Delivery
- Our logistics team will contact you to schedule a convenient delivery time.
- For large installations, we may require access to your property for pre-delivery site assessments.
c. Shipping Methods
- We use reliable third-party logistics providers and our own fleet (where applicable) to ensure safe and timely delivery.
- Shipping methods may vary depending on the size, weight, and destination of the order.
3. Delivery Timelines
- Standard Delivery: Orders are typically delivered within 7–10 business days from the date of order confirmation, depending on stock availability and location.
- Custom Orders: For custom-designed systems or components, delivery timelines may vary and will be communicated during the consultation phase.
- Remote Locations: Deliveries to remote or hard-to-reach areas may require additional time and coordination.
4. Shipping Costs
- Shipping costs are calculated based on the size, weight, and destination of the order.
- For orders above a specified value, we may offer free shipping, subject to terms and conditions.
- Additional fees may apply for expedited shipping, special handling, or deliveries to remote areas.
- Delivery and shipment fees will be included on your signed agreement, if there is no mention of any fees, then we will charge you nothing on that article.
5. Delivery Inspection
- Upon delivery, customers are required to inspect the shipment for any visible damage or missing items.
- If any issues are identified, please report them to our customer support team immediately during delivery to initiate a resolution. You will be required to share images of issues noticed during delivery if any.
6. Responsibilities
a. Customer Responsibilities
- Ensure that the delivery location is accessible and secure.
- Provide accurate delivery address and contact information.
- Be available to receive the shipment at the scheduled time or arrange for an authorized representative to do so.
b. Tomorrow Solar Responsibilities
- Ensure that all products are securely packaged to prevent damage during transit.
- Coordinate logistics to provide timely and reliable delivery.
- Address any issues related to damaged or missing items promptly.
7. Delayed Deliveries
- While we strive to meet all delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistical challenges.
- In the event of a delay, we will notify you as soon as possible and provide an updated delivery timeline.
8. Failed Delivery Attempts
- If our delivery team is unable to complete the delivery due to incorrect address, lack of access, or unavailability of the recipient, a second attempt will be scheduled.
- Additional charges may apply for repeated failed delivery attempts.
9. International Shipments
- For international orders, shipping costs, customs duties, and import taxes are the responsibility of the customer unless otherwise stated.
- Delivery timelines for international shipments may vary depending on the destination and customs procedures.
10. Contact Us
For questions or concerns regarding your shipment or delivery, please contact our customer support team:
Email: info@tomorrowsolar.com.eg
At Tomorrow Solar, we prioritize your satisfaction and aim to make the shipping and delivery process as seamless as possible. If you encounter any issues or have special requirements, please don’t hesitate to reach out to us. We are here to help!